How can we help you?

Unfortunately, not at this time. 

It depends on where you are. Orders processed typically take 2-6 business days to reach their destination. Please note that business days are Monday-Friday. Delivery details will be provided in your confirmation email. For more information, you can also track your shipment here.

Please visit this link and provide your order information.

We use all major carriers and local courier partners.

Please refer to the sizing guide on each product page. Our Boots are true to size. Therefore, we recommend ordering you regular boots or high-quality shoes size. Our boots have extra space on toes. If you're between sizes, go for the smaller one.

If you are still unsure? Please reach out to us. We'd love to help you figure out the right size for you!

We always aim to make sure our customers love our products, but if you need to exchange or return an order, we’re happy to help. According to our returns policy, we accept exchanges and returns of unused and undamaged items. Just visit our Returns & Exchanges page or contact us via email at returns@cincostudio.com, and we’ll take you through the process. 

Please visit our Returns & Exchanges page to start to begin your process. You can also contact us at returns@cincostudio.com. 

Please make sure to include in your email your full name, order number, reason for the return and attach three pictures of the pair you currently have showing each side of the boots and another picture of the soles.

Once your request is approved, you will receive a shipping label and confirmation email.

- Within 30 days from the date of purchase
- In unused and resellable condition
- In the original packaging with all the tags intact

The following items cannot be
returned:
- Gift cards
- Discounted items (if applicable)

If the purchased product is faulty, please reach out to us within seven days of the delivered date. Here is How to Reach Us.

Refund to the original payment method.

For instructions on shipping the returned products, refer to the email received after placing the return request.

Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

Cinco Studio was born in the heart of Mexico. After years of selling and operating locally, we decided to introduce our brand internationally by establishing our presence in Houston, Tx. We now have full-time team members and collaborators in both countries to guarantee a consistent flow of high-quality products with fantastic customer service support.

Cinco Studio was founded in 2018 by Mexican designer J. Sebastian. In 2020, MR Projects Group joined the brand to help accelerate growth and expansion through the Americas.

You can contact us through our contact page or send us an email at contact@cincostudio.com. We will be happy to assist you.